Fishline is Hiring: Client Services Coordinator


Do you like helping people? Do you have experience/education in social services?

Do you know how to prioritize tasks? Do you stay calm under pressure? Are you a good trainer? 

The Comprehensive Services Center Front Desk Specialist position at NK Fishline may be for you! 

NK Fishline is a food bank, emergency and supportive services agency located in Poulsbo, WA that is ‘Serving the North Kitsap Community by providing food, emergency services and resources to transform lives.’

This position serves as the first point of contact for our Comprehensive Services Center where Fishline and multiple Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance. This position requires a high regard for client confidentiality and respect.

You will work closely with the Client Advocate to triage clients in crisis and will train Front Desk Volunteers in assisting clients with paperwork and appointments.

De-escalation and/or crisis intervention skills are highly desired. Must be personable and professional with healthy boundaries. This is a part time job consisting of 25 hours per week starting at $14.00 per hour. Schedule is Monday, Tuesday, Thursday and Friday approximately 9:30am-2:30pm and Wednesdays approximately 1:00pm-6:00pm.

To apply: please send in your COVER LETTER explaining why you would be a good fit for the job and an updated RESUME to by 5:00pm on August 28, 2017. You may also bring these items to Fishline at 787 Liberty Ln, Poulsbo WA or by mail to P.O. Box 1517, Poulsbo WA 98370 or by fax at 360-779-9516.

Job Description:

NATURE OF WORK:  This position works as the first point of contact for our Comprehensive Services Center where Fishline and other Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance. Works with the Client Advocate and Front Desk Volunteers. This work is based on 25 hours per week and requires a high regard for client confidentiality and respect.  

  • Triages walk-in clients for emergency services/crisis intervention. Assigns people in crisis to the Advocate or Specialized Case Manager for screening.
  • Tracks trends and gaps in services and works with the Client Advocate on appropriate client policies.
  • Oversees training of all Client Services Assistants (volunteers) on duties including greeting visitors, checking in clients for appointments, appropriate forms and applications, maintaining resource literature and community fliers.  Assuring professional standards for these volunteers as they will often be the first point of contact when speaking with donors, community members and other organizations.
  • Manages room scheduling for trainings and support groups.
  • Supports other staff with project management tasks as time allows.  
  • Works with Fishline Staff and Providers to understand criteria for assistance and rules of confidentiality including HIPPA requirements.
  • Attends all staff training on issues such as de-escalation, HIPPA and trauma informed care.

Position reports to the Client Services Manager.  Works with the Client Advocate and Front Desk Volunteers to assure appropriate response to visitors at the front desk.


Associate Degree in Social Services or closely related field and one year of experience working with clients in a non-profit or governmental agency.  Additional experience may substitute for education on a year for year basis. Knowledge of Microsoft Word/Excel, solid computer and phone skills. Ability to maintain client records via hard copy forms and software systems.


De-escalation and/or crisis intervention skills are highly desired. Detail oriented while able to discern client need and triage those needs. Must be personable and professional with healthy boundaries.  

Home Delivery


On a smoky afternoon I hopped into the car with Fishline volunteer Michael Amrich to deliver groceries to home-bound people here in the Poulsbo community. Michael’s usual partner, Ann Wilder, was out, and, since we employ the buddy system, I took advantage of this opportunity to learn more about Fishline’s Home Delivery Program. Here how it works: Michael and Ann call each person on their list, they fulfill their order by shopping our market (foodbank), they load the groceries into a van and do their route. Sometimes it’s only a few stops, but in the past they’ve had as many as a dozen households. There’s a gentleman who lives on his boat in Liberty Bay. We leave his groceries at Marina Market and they ensure he receives them. A delivery goes to a mom and her preschool-aged daughter. Our route that day was in city limits but they’ve delivered as far as Lowfall. Pretty simple, right?

But here’s how it really works…

Michael and Ann have known these folks, sometimes for years. They are privy to details about their lives, like whether a grandchild is coming to visit or if they have an aversion to potato salad. They know their health histories and whether they should knock or ring the doorbell. Also, they might be the only visitors stopping by that day…or even that week. They clearly deliver more than just food.

So, when the news came the other day that Ruth—who had been receiving home delivery from the program’s inception—passed away, our volunteers took the news as if she were family. They, of course, will miss her terribly. They also know that there are deliveries to be made and were here with smiles on their faces this morning, ready to make it work.

Clothing with a Cause: Fishline’s Free Closet

Helen, Greg, Ruth, Lydia, Kaori, Karen, & Steve

When these volunteers started our weekly outdoor Free Closet, you could practically predict the weather based on whether or not it was Wednesday. If it was below zero, it was Wednesday. If the wind was blowing sideways, it was Wednesday. Six months later, they have good reason to don their Hawaiian shirts!

Why start an outdoor anything in the dead of winter? Well, in this case, longtime Fishline volunteers Helen Supancheck and Karen Calhoun heard a story. It was about a boy who came into Fishline without a coat. While we often give vouchers for folks to buy clothes at Second Season (our thrift store), no clothing was available on site. This was enough to spur these women into action. They enlisted their husbands, Greg and Steve, their neighbor Kaori Williams, and even her spouse!

This operation is no easy feat: inventory is picked up almost daily from Second Season. They load and unload hundreds of pounds of clothing, haul it upstairs, and sort it in whatever available space they can find. But the service has been so well-received, they have no plans to quit anytime soon. Helen told me that they knew they had done the right thing when one day, early on, a homeless man without shoes came by. They had exactly one pair of shoes in their entire inventory and guess what? They fit him like a glove!

This summer our Free Closet gained two additional volunteers: Ruth Maupin and Lydia deRuyter. It’s operating every other Wednesday from noon-4pm and serving as many as 50 families on any given day. So many of Fishline’s services have come to fruition because of our volunteers’ ideas and energy. If you’d like to become one of our nearly 300 volunteers—with the Free Closet team or in another capacity—please be in touch with our Volunteer Manager.

Fishline Receives Gift from the Sunderland Foundation


We are so excited to thank the Sunderland Foundation for their $100,000 gift towards our Capital Campaign!

“This is the kind of project we like to fund – it is a legacy project that will have a big impact on the North Kitsap community, helping people break out of the cycle of poverty through coordination of services and case management.  We are happy we could help fund the Fishline Transforming Lives Capital Campaign and the Comprehensive Services Center we will help build.”

-Kent Sunderland, President, Sunderland Foundation.

The Sunderland Foundation was established in 1945 by Lester T. Sunderland, who served as president of the Ash Grove Cement Company for 33 years and a highly respected leader in the cement industry.

For more than seven decades, the Foundation – which is still managed by Lester T. Sunderland’s descendants – has focused on supporting bricks and mortar projects, awarding grants to nonprofits in the Kansas City region and other areas where the Ash Grove Cement Company does business.

“Grants from the Foundation help build the places where families in distress find help and healing, where young minds grow and thrive, and where communities come together for celebration and inspiration.

Our focus on funding bricks and mortar projects – including building construction, renovation, repairs and restoration – reflects our unique heritage and provides a much-needed source of funding for established nonprofits that need new or improved facilities.

By supporting capital and special projects that allow nonprofits to fulfill their missions, The Sunderland Foundation is doing its part to create a stronger, safer and more vibrant future for the communities we serve.”


Hope in Volunteering

Success Story
Mary and her Grandma after her graduation ceremony

Mary came to Fishline through Coffee Oasis’s Hope, Inc program. Hope, Inc. is designed to help youth ages 18-25 gain employable skills and work history by partnering with businesses willing to help mentor, teach work ethics, workplace conduct, and develop job skills.

Although she’s completed the program’s mandatory 100 hours, she’s staying on as a volunteer! When I asked her why, she said “I go home every afternoon, plop on the couch, and say out loud ‘I love my job’… and I work with awesome people.”

Mary learned how to garden, how to ask questions, and—as a committed follower of Weight Watchers—even how to avoid the baked goodies in the break room. She recently brought her grandma in to see the progress in the garden, making it a family affair.