Front Desk Coordinator, Part-Time
Do you like helping people? Do you have experience/education in social services?
Do you know how to prioritize tasks? Do you stay calm under pressure? Are you flexible and able to create new processes?
The Comprehensive Services Center Front Desk Specialist position at NK Fishline may be for you!
NK Fishline is a food bank, emergency and supportive services agency located in Poulsbo, WA that is ‘Serving the North Kitsap Community by providing food, emergency services and resources to transform lives.’
This position serves as the first point of contact for our Comprehensive Services Center where Fishline and multiple Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance. This position requires a high regard for client confidentiality and respect.
You will work closely with the Client Advocate to triage clients in crisis and will train Front Desk Volunteers in assisting clients with paperwork and appointments.
Must be personable and professional with healthy boundaries. De-escalation and/or crisis intervention skills are highly desired. This is a part time job consisting of 20-25 hours per week starting at $14.00 per hour. Current schedule is approximately Monday, Tuesday, Thursday and Friday 9:30am-2:30pm and Wednesdays 11:00am-4:00pm.
To apply please send in your COVER LETTER explaining why you would be a good fit for the job and an updated RESUME to firstname.lastname@example.org or by mail to P. O. Box 1517, Poulsbo, WA 98370, by January 22, 2018.
NATURE OF WORK: This position works as the first point of contact for our Comprehensive Services Center where Fishline and other Providers collaborate to assist people demonstrating a need for crisis intervention and/or financial assistance. Works with the Client Advocate and Front Desk Volunteers. This work is based on 20-25 hours per week and requires a high regard for client confidentiality and respect.
- Triages walk-in clients for emergency services/crisis intervention. Assigns people in crisis to the Advocate or Family Development Specialist for screening.
- Tracks trends and gaps in services and works with the Client Advocate on appropriate client policies.
- Oversees training of all Client Services Assistants (volunteers) on duties including greeting visitors, checking in clients for appointments, appropriate forms and applications, maintaining resource literature and community fliers. Assuring professional standards for these volunteers as they will often be the first point of contact when speaking with donors, community members and other organizations.
- Manages room scheduling for trainings and support groups.
- Supports other staff with project management tasks as time allows.
- Works with Fishline Staff and Providers to understand criteria for assistance and rules of confidentiality including HIPPA requirements.
- Attends all staff training on issues such as de-escalation, HIPPA and trauma informed care.
RELATIONSHIPS: Position reports to the Client Services Manager. Works with the Client Advocate and Front Desk Volunteers to assure appropriate response to visitors at the front desk.
REQUIRED QUALIFICATIONS: Associate Degree in Social Services or closely related field and one year of experience working with clients in a non-profit or governmental agency. Additional experience may substitute for education on a year for year basis. Knowledge of Microsoft Word/Excel, solid computer and phone skills. Ability to maintain client records via hard copy forms and software systems.
DESIRABLE SKILLS: De-escalation and/or crisis intervention skills are highly desired. Detail oriented while able to discern client need and triage those needs. Must be personable and professional with healthy boundaries. Must be flexible and able to create new processes.
HomeShare/Alternative Housing Coordinator, Part-Time
Wanted: a dynamic, self-motivated candidate with a desire to make a difference in our community by securing housing for those experiencing housing instability and homelessness. This position will partner with community agencies, local churches, private individuals, and county authorities to increase housing options in North Kitsap. This position is part of a pilot program and may or may not be renewed next year dependent on funding.
Requirements include the ability to work independently and possess strong interpersonal and mediation skills. Light computer skills and strong written communication skills are also needed. Experience with real estate or low income housing populations desired. This position is paid at an hourly stipend at a range of $16-$18.00 per hour, 15-20 hours per week.
This position may be eligible for a paid internship program, please check with your educational institution to verify.
Please send your resume and a detailed cover letter explaining why you would like to be considered for the position to Mary Nader, Executive Director, by January 22nd, to NK Fishline by mail at P.O. Box 1517, Poulsbo, WA 98370 or by email at email@example.com.
NATURE OF WORK: The HomeShare/Alternative Housing Coordinator is responsible for coordinating and implementing the HomeShare, Safe Park, and Alternative Housing Options Programs. Duties include working with public, governmental, private and religious organizations and land owners to explore and secure a spectrum of affordable housing options in the Fishline service area of North Kitsap County. These options include home sharing, boarding houses, RV parks, Transitory Accommodations (Tent Cities), and other unconventional housing. This position is part of a pilot program and may or may not be renewed dependent on funding.
EXAMPLES OF DUTIES:
Increase marketing and awareness about HomeShare program to invite more participation, especially from home owners.
Identify and procure new Safe Park sites, for single men and families including those with teen-age children.
Work with local non-profits and private land owners to find locations for transitory accommodations; work with local officials to assist with permitting and community consent processes.
Identify, procure and work with partners to acquire or build transitory accommodations, including RVs, Tiny Homes, shareable homes and tents.
Prepare monthly, quarterly, and annual program activity and performance reports that include demographics, successes, and gaps with recommendations for strategic improvements to close gaps and increase successes.
Be the direct and immediate contact for any partners or sites with concerns and proactively monitor that the relationships are positive and rewarding for all involved. Refer any client related concerns to the Fishline Advocate and/or KCR Family Development Specialist for case management.
Network in the community to build relationships with property managers, private landowners, community organizations, churches, and elected representatives to find opportunities to partner in establishing housing options that include boarding houses, RV sites, and other housing options.
REPORTING RELATIONSHIPS: Position reports to the Client Services Manager.
DESIRED KNOWLEDGES, SKILLS OR ABILITIES: Ability to communicate clearly orally and in writing. Ability to initiate and maintain working relationships with a variety of persons including volunteers, representatives of government agencies, and local community service organizations. Ability to work productively with persons of all backgrounds and ethnicities. Ability to maintain accurate records and to prepare reports; must have strong sense of organization and be good with details. Ability to work independently and possess critical thinking and problem solving skills. Knowledge of and ability to use Microsoft Word and Excel. Knowledge of low income and housing and homelessness issues, current best practices, organizations, policy and laws. Mediation skills are a plus!